Return Policy, Warranty and other policies

Refund Policy

If you are not completely satisfied with your product within 30 days of purchase and wish to exchange it for another item that suits you better, the process is easy. Simply either call us at 678-455-0492 or email us at mazisinks@gmail.com, provide us with your order number along with the reason you want to exchange it and we will be happy to assist you.

Warranty

 Shipping Policy

If for any reason, a product is not available to be sent out within 3-5 Business days, we encourage you to call our store at 678-455-0492 or write us an email mazisinks@gmail.com to resolve any concerns that you may have. We appreciate your business and look forward to a continued healthy relationship.

 Privacy Policy

Thank you for visiting us. As a valued customer, your needs and concerns are best assessed by respecting your privacy. This privacy statement is implemented to inform our customers of the use of any personal information provided to us, including, but not limited to one's name, address, e-mail address, telephone number, fax number, and credit card information.

While a customer’s personal information is protected, we may collect and subsequently utilize it in the following circumstances:

  • To fulfill your requests for our products, including purchases, special orders, returns, or exchanges.
  • To offer customers other products or services that may further tailor their needs.
  • To inform customer of any date specific or ongoing promotions

Terms of Service

All depictions featured on the web site may be amended at any time without notice. Measurements, specifications, and particular weights are approximate and are solely provided for illustration purposes. Our company makes an affirmative, yet reasonable, endeavor to model the accurate representation of each of its products. As most of our products encompass a wide array of colors, we cannot guarantee that the color exhibited is the actual color of the product. Variation in color will largely depend on the color configuration on your computer system. Availability of products may also vary periodically. Display of a product on the web site does not guarantee that the item is in stock. Upon purchase of any products, you are obligated to abide by all applicable laws in relation to possession, usage, and sale of the items.

Upon placing an order on the web site via credit card, the billing information provided by you must match the information that is on record with your credit card company. We place your order through an extensive fraud-check process to ensure that all of our items are shipped out accurately and arrive to you promptly and smoothly. If you have any questions or concerns regarding this matter, please do not hesitate and contact us directly to securely place your order.

LEGAL TERMS

Mazi Inc shall not be liable in case of: (A) improper installation or modification, damages resulting from abuse, such as heavy impact or dropped objects, improper care or maintenance, improper applications (such as exposure to corrosive chemicals, photographic solutions, etc.), and any modifications made to the product after it left Mazi Inc. premises; (B) wear and tear, including chips, scratches and stains that can occur under normal use; or (C) loss or damage to any person or property whatsoever resulting from a defective product.

All transportation costs to and from the point of purchase, labor, removal and reinstallation will be the responsibility of the purchaser.

For greater clarity, accessories that accompany the sink (strainers, waste fittings, waste chutes etc.) are under separate product-specific warranties.

TO THE EXTENT NOT PROHIBTED BY LAW, NO OTHER WARRANTY, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL BE DEEMED TO EXIST IN CONNECTION WITH ANY OF THE GOODS OR SERVICES SUPPLIED HEREUNDER, AND ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES FOR A PERIOD GREATER THAN THE WARRANTY PERIOD CONTAINED IN MAZI’S LIMITED WARRANTY, ARE HEREBY EXCLUDED. MAZI INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO THE GOODS OR SERVICES SUPPLIED HEREUNDER. THE REMEDIES DESCRIBED IN THIS WARRANTY ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS WARRANTY.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. SOME PROVINCES, STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS RELATING TO IMPLIED WARRANTIES, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES MAY NOT APPLY TO YOU.

This warranty applies only to the products sold and installed in Canada and the U.S.A. This warranty supersedes all previous warranties for any MAZI sink, faucet, accessory, soap dispenser, and repair part in the U.S.A and Canada. This is MAZI’s exclusive written warranty, and the warranty is not transferable without the prior written consent of Mazi, in its sole and absolute discretion.