Política de reembolso

Return Policy

We offer a 30-day return policy, meaning return requests must be submitted within 30 days of delivery.

Freight Delivery & Inspection

Most tubs, toilets, and sinks are shipped via freight carrier. Customers must inspect all items upon delivery and note any visible damage on the carrier’s delivery receipt before signing. Failure to do so may void eligibility for damage claims or returns.

Any concealed damage must be reported to mazisinks@gmail.com within 48 hours of delivery, accompanied by clear photographic documentation of the product and packaging.

Eligibility for Returns

To be eligible for return, sinks and tubs must:

  • Be unused, uninstalled, and in original condition

  • Be returned in original packaging

  • Be accompanied by proof of purchase

Installed items are not eligible for return or refund under any circumstances.

Non-Returnable Items

The following items are final sale and not eligible for return:

  • Installed sinks, toilets, and/or tubs

  • Custom or special-order items

  • Clearance or discounted items

Return Authorization

To initiate a return, customers must contact mazisinks@gmail.com for approval. If approved, return instructions and a shipping label (if applicable) will be provided.

Returns must be sent to:

5825 Steeplechase Blvd
Cumming, GA 30040

Returns sent without prior authorization will not be accepted.

Refunds & Fees

All returns are subject to inspection upon receipt.

  • Approved refunds will be issued to the original payment method

  • Original shipping fees are non-refundable

  • Customers are responsible for all return freight costs

  • A restocking fee of up to 30% may apply

  • Refused or undeliverable shipments may incur additional freight and restocking fees

Installation & Liability Disclaimer

We strongly recommend professional installation. We are not responsible for damages, leaks, or failures caused by improper installation, misuse, or modification of the product.

Policy Enforcement

We reserve the right, at our sole discretion, to deny returns that do not comply with this policy.

Chargebacks & Payment Disputes (Shopify Payments)

We are committed to resolving customer concerns directly and efficiently. Customers agree to contact mazisinks@gmail.com to attempt resolution before initiating a chargeback or payment dispute through Shopify Payments, their card issuer, or any payment provider.

By completing a purchase on our website, the customer confirms acceptance of our Return Policy, including freight delivery inspection requirements, return eligibility conditions, and non-returnable item exclusions.

Chargebacks or disputes may be considered invalid and subject to contest if they involve any of the following circumstances:

  • The sink or tub was installed, used, or altered after delivery

  • The item was designated as non-returnable, custom, special-order, or final sale

  • The shipment was refused, returned, or abandoned without prior return authorization

  • Damage or defect claims were not reported within the required inspection window

  • The dispute contradicts the terms disclosed in our Return Policy and accepted at checkout

For any chargeback or dispute, we reserve the right to submit supporting documentation to Shopify Payments and the applicable card network, including but not limited to:

  • Proof of delivery and shipment confirmation

  • Freight carrier delivery records and signed delivery receipts

  • Product descriptions, dimensions, and specifications

  • Customer communications and policy acceptance records

  • Photographic evidence and inspection requirements

Refunds will not be issued while a chargeback or payment dispute is under active review. Customers may be responsible for chargeback fees, shipping costs, and losses incurred due to disputes initiated in violation of this policy.

Contact

For return questions, contact mazisinks@gmail.com.